What are the shipping fees?
The shipping fee is updated to AED 6 from AED 4 for all the orders effective.
What is a Service Fee?
The service fee is 2% of your final order value with a minimum of AED 0.85 and capped at AED 0.18 and helps support the platform to improve the overall experience while covering operating costs, including adding new features, packaging costs, and customer service.
What if one or more item(s) are canceled from the order by the merchant, would I still be charged with the shipping fees?
You would only be billed for the things we send if the merchant cancels any item(s) from the order, in which case the shipping price would be eliminated. If there is no cancellation policy in place for the order, you decide to cancel one or more products, or you accept all of the suggested replacements, there will be a shipping charge.
Why am I being charged with AED 1 pre-authorization fee? How would it be refunded?
For us to save the payment method on your profile and to provide you with a seamless experience for all future orders, we pre-authorize your added payment method (ApplePay or Credit/Debit card) only once for an amount of AED 1, which will be reversed back immediately from our end and refunded back as per the bank’s policy in 7 to 14 working days.
Would I be charged with AED 1 fee every time I place an order?
The pre-authorization fee of 20 INR would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement adjustment) unless you change the saved payment method, in which case we would again pre-authorize the new card once for AED 1 to save it on your profile for future orders.
If I pay by credit card how do I get the amount back for items not delivered?
You won't have to worry if we can't deliver every item in your purchase or if the merchant cancels any of the items because you will only be charged for the ones that were shipped.
You are not charged at the time of order placement. The payment will only be authorized and collected once the order has been sent.The cost of any accepted replacement for an item (which may be of a different value) or any canceled item by the merchant will be deducted from the total order value, and only the delivered products will be the subject of a payment authorization request sent to your bank.
Your account/bank statement would reflect the amount charged for the items that were shipped.
If you were charged incorrectly, please reach out to our customer support team and we will help you out to refund any extra charge.
How can I add or delete my card info from the Quikrbox account?
Adding a new payment card:
You are required to save a payment method (ApplePay or Credit/Debit card) on your account (saved securely by the payment provider) under the payment methods section in My Account. You can save only one payment method to place an order.
We would pre-authorize your card only once for an amount of AED 1 (which will be reversed back immediately from our end and refunded back as per the bank’s policy in 7 to 14 working days) to save it on your profile. Once the card is authorized, the saved payment method would be used for all future orders by default.
If you want to add another card, the existing saved payment method would have to be deleted and we would again pre-authorize the new card once for AED 1 to save it on your profile for future orders.
Deleting a payment card:
Open the Quikrbox app, and go to the 'Account' tab. Click on the ‘Payment Methods’ tab to view the saved payment method. Choose the ‘Change card’ or ‘Delete’ button to remove the saved card from your profile.
You will not be able to update (delete/change) your payment method if your current order is being processed. It can only be done once your current order is shipped.
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The shipping/delivery fee and the merchant invoices are inclusive of VAT (as per the UAE regulations).
What are the modes of payment?
You can pay for your order on the Quikrbox app using the following modes of payment: Credit and Debit cards (VISA / Mastercard). We also support ApplePay.